Fixing the problem isn't the whole job anymore. Keeping the relationship strong is.
RI scores every conversation in real time, showing you where it's heading. So your people, and your AI, can act before a hard conversation becomes a damaged relationship.
The job changed. Most tools didn't.
The job changed.Fixing the issue isn't enough anymore. Customers move between AI and real people, but most tools still only check if the problem got fixed — not what it did to the relationship.
AI brings speed, but at a cost.Customers still want a human touch. Every bad AI interaction sends a more frustrated customer to your team — and you don't see it coming.
Managers find out too late.Ticket volume buries the warning signs. The metrics you do have come from surveys — after the damage is done.
Growth makes this harder.Conversations spread across teams, channels, and platforms. Reps see one interaction at a time. Managers see queues and KPIs. Executives still can't see what it's all doing to customer relationships.
Traditional systems measure conversations. RI measures what conversations are doing to relationships.
Most tools give you one score, after the fact. RI tracks many signals at once, in real time, while the conversation is still happening. You see the direction and shape of the relationship, not just a number once it's too late — plus what's likely to happen next, and what to do about it.
Built for any conversation that shapes a relationship: support, sales, success, internal comms, professional services.
See it live →Know which relationships need attention before they become problems.
See relationship health across thousands of conversations — without reading a single one.
Step in before frustration turns into escalation or churn.
Give your team guidance while the conversation can still be changed.
Where RI is going
On-prem deployment.
Same API. Build your integration on our cloud API now. Point it at your own servers when you're ready.
Normative Adaptation.
Every team and customer base has its own normal. RI will learn that baseline over time, so something unusual gets measured against your reality — not a generic benchmark.
Executive dashboards.
Real-time, cross-team visibility into how conversations shape relationships across your company. Through the tools you already use: HubSpot, Salesforce, Slack, and more.